F.A.Q.

Frequently Asked Questions

When will I receive my order?
Orders are typically processed within 1–3 business days.

Estimated delivery time after shipment is 7–21 business days, depending on the destination and product availability. Delivery times are estimates and may vary during peak periods or due to customs processing.

Tracking information will be provided once your order ships.

Why did my order arrive in multiple packages?
YOURWAY works with multiple fulfillment partners. As a result, items from the same order may ship separately and arrive at different times. All items will be delivered.

If part of your order has not arrived within the expected delivery window, please contact us at contact@baby-yourway.com.

Can I cancel or modify my order?
Orders are processed quickly. If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has shipped, it cannot be modified. You may request a return in accordance with our Returns & Refunds Policy.

What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery at contact@baby-yourway.com with:

  • Your order number

  • A description of the issue

  • A photo or video

We will review the issue and provide an appropriate resolution.

What if my order does not arrive?
If your order has not arrived within 21 business days after shipment, please contact us at contact@baby-yourway.com so we can investigate with the carrier.

What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and debit cards. Payments are processed securely through Shopify.

Is my payment information secure?
Yes. All payments are processed using Shopify’s secure checkout, which uses SSL encryption and complies with PCI-DSS security standards. YOURWAY does not store your full payment details.

Do you ship to my country?
We ship to select international markets, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and Singapore. Shipping availability may vary.

If you are unsure whether we ship to your location, contact us at contact@baby-yourway.com.

Still have questions?
Email us at contact@baby-yourway.com — we’re happy to help.